Facilities Management Supervisor
Level 3 | 21 Months On Programme Including 3 Months End Point Assessment
Apprenticeship Overview
Facilities Management Supervisors play a critical role in maintaining the seamless operation of services that significantly impact the day-to-day activities of individuals and the overall functionality of organisations. Their responsibilities encompass the management of both 'hard' services such as estate or building management and 'soft' services including catering, cleaning, administration, and security. The apprenticeship programme for Facilities Management Supervisors is designed to equip participants with the leadership skills necessary to manage teams effectively, fulfil contractual commitments, and achieve or surpass service delivery objectives.
The programme is thorough, concentrating on enhancing a supervisor's capability to guarantee top-tier service delivery by their team. It aims to furnish apprentices with the customer service prowess required to tackle and resolve issues efficiently, ensuring client and customer satisfaction remains high. A key aspect of the training is fostering a proactive and innovative approach to problem-solving, which is crucial in ensuring that the facilities management services provided are not only operational but also flexible and responsive to the evolving needs of the business and its customers.
Achievement
- Apprenticeship in Facilities Management Supervisor - Pass or Distinction
- Level 2 English and maths (if not exempt)
Progression
Progression from this qualification could enable advancement into a wide range of senior roles within the Facilities Management area roles such as a Facilities Manager, Premises Manager, Energy Services Manager or Contract Manager.
Entry Requirements
To be eligible for a Healthcare Apprenticeship, the learner needs to have been residing in the UK or the EEA, for the past three years and be able to commit to the apprenticeship programme’s full duration. Note that certain types of immigration statuses/permissions may still be eligible. The learners job role should also fit with the programme modules. If the learner does not have a level 2 or equivalent in English and maths, they will need to work towards achieving these qualifications as part of their apprenticeship. Additional entry requirements may also be needed for programmes at level 3 and above i.e. a level of previous experience or pre-requisite qualifications or CPD (Continued Professional Development) i.e. the Care Certificate.
Apprenticeship Journey
Orientation Workshop
Overview of Facilities Management
Customer & Stakeholder Relationships in Facilities Management
Corporate Social Responsibility & Sustainability in Facilities Management
Specification & Procurement of Facilities Supplies & Services
Health & Safety Responsibilities in Facilities Management
Budget Management of Facilities Management Operations
Leadership, Management, & Personal Development
Managing Facilities Management Operations
Mock End Point Assessment
Gateway
Tripartite Meeting
Check Knowledge, Skills & Behaviours learnt of whole programme
End Point Assessment
1. Observation with Questions
2. Professional Discussion
The Apprenticeship Process
- Apprentices will be allocated a Dynamic Training Skills & Development Coach who will support and guide them for the duration of their apprenticeship
- The apprenticeship programme will be delivered as blended learning
- Blended learning is a combination of both online and face to face delivery
- Apprentices will need to have good internet access and a suitable device such as a laptop, or tablet to work on
- Microsoft Teams is used for coaching sessions (one-to-one) and for taught sessions (group)
- During your apprenticeship programme, apprentices will participate in training, development and on-going review activities that will include:
- Induction (specific to the apprentices’ workplace)
- Taught training sessions
- Internal continuous professional development
- Mentoring/buddy support
- Completion of a portfolio of evidence
- Tripartite progress reviews with the line manager/mentor and the assigned Dynamic Training Skills and Development Coach
Functional Skills
Functional Skills in English and maths are a vital part of all apprenticeship. Some learners will require Functional Skills support sessions. These sessions run from Tuesday to Thursday. The two-hour sessions begin at 9.30am, 12.30pm and 3pm. Friday are revision sessions for 3 hours, 9.30 and 1.30pm.
Functional Skills in English and maths form the cornerstone of all our apprenticeship programmes, providing learners with the essential literacy and numeracy skills required for workplace success. Recognising that some apprentices may need additional support in these areas, we offer dedicated functional skills support sessions. These are structured to fit within a busy work schedule, running from Tuesday to Thursday with each session lasting 2 hours, and offering start times at 9.30am, 12.30pm, and 3.00pm to accommodate various needs.
To further reinforce learners understanding and proficiency, we host comprehensive revision sessions every Friday. These sessions are 3 hours in length, with a choice of a 9.30am or 1.30pm start. These sessions are not only supportive but integral in ensuring our apprentices are well-equipped with the fundamental skills necessary for their development. For a deeper insight into how these functional skills sessions can benefit your team, we invite line managers to join our information sessions where we'll cover the structure, benefits, and outcomes of this essential component of our apprenticeship programmes.
End Point Assessment
To achieve the apprenticeship, at the end of the programme, apprentices will complete the End Point Assessment (EPA), which provides apprentices with the opportunity to demonstrate their competency within their role and to showcase the knowledge, skills, and behaviours they have gained. EPA is undertaken by an Independent Assessment Organisation who is responsible for the grading of the apprenticeship of either Fail, Pass, Merit, or Distinction.
The apprenticeship programme has been designed to equip the apprentice with the knowledge, skills, and behaviours to make an impact in the workplace and support individual career progression.
For a full breakdown of apprenticeships and the various stages of the apprenticeship process, you can find out more here:
Want To Know More About This Apprenticeship?
Dynamic Training are hosting online information sessions where we explain this apprenticeship, walk you through the apprenticeship process and answer your questions. Book yourself onto an information session below:
Enquire About This Apprenticeship Programme
How To Get In Touch...
Address:
Dynamic Training UK Ltd,
Unit 7, Brook Business Centre,
Cowley Mill Road,
Uxbridge,
UB8 2FX
Phone: 020 8607 7850
Email: hello@dynamictraining.org.uk
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