To work in care is to make a positive difference to someone’s life when they are faced with physical, practical, social, emotional or intellectual challenges. As an adult care worker, you will need to provide high quality compassionate care and support. Adult care workers are the frontline staff who help adults with care and support needs to achieve their personal goals and live as independently and safely as possible. You may be working in a care home, a hospital, out in the community or visiting people at home.


This apprenticeship provides an ideal entry into the occupation and supports progression within the sector. 

Programme qualifications and requirements

  • Level 2 Diploma in care. This qualification is achieved through a combination of direct teaching and self-directed learning.
  • Undertaking the Enhanced Disclosure and Barring Service process and provide the result prior to starting
  • The Care Certificate must be achieved
  • Completion of a self-assessment exercise
  • Collation of a portfolio of evidence
  • Be consistently working at or above the level required of an adult care worker
  • Achieve Level 1 English and maths
  • Complete off-the-job training

Programme details

You will be allocated a Skills & Development Coach who will support and guide you for the duration of your apprenticeship. The apprenticeship programme will be delivered as blended learning. Blended learning is a combination of both online and face to face delivery. You will need to have good internet access and a suitable device such as a smart phone, laptop, or tablet to work on. Microsoft Teams is used for coaching sessions and ZOOM is currently used for taught sessions. Please discuss accessibility with your employer as these applications are required, in order for you to complete your training.

This apprenticeship programme usually takes 12 months to complete during which you will participate in training, development and on-going review activities. These typically include: • Induction which is specific to your workplace and at a minimum meets the 15 standards required by the Care Quality Commission [as set out in the Care Certificate] • Study days and training courses • Mentoring/buddy support • Collation of a portfolio through which you will gather evidence of your progress • Structured one to one reviews of your progress with your employer and/or Dynamic Training. The Diploma in Health and Social Care level 2 (England) is completed with the support of a Dynamic Training and your employer who trains you.

Key attributes and behaviours expected of an adult care worker are:

  • Care – is caring consistently and enough about individuals to make a positive difference to their lives
  • Compassion – is delivering care and support with kindness, consideration, dignity and respect
  • Courage – is doing the right thing for people and speaking up if the individual they support is at risk
  • Communication – good communication is central to successful caring relationships and effective team working
  • Competence – is applying knowledge and skills to provide high quality care and support
  • Commitment – to improving the experience of people who need care and support ensuring it is person centred

During your apprenticeship, you must gain knowledge in:

  • Your job, main tasks and responsibilities
  • The importance of communication
  • Promoting health and wellbeing of individuals you support and work colleagues
  • The importance of the right values and behaviours
  • How to support individuals to remain safe from harm (safeguarding)
  • How to work professionally , including your own professional development

During your apprenticeship, you must gain skills to:

  • Undertake the main tasks in your job, and responsibilities
  • Communicate clearly and responsibly
  • Champion health and wellbeing for the individuals you support and for work colleagues
  • Treat people with respect and dignity and honour their human rights
  • Support individuals to remain safe from harm
  • Work professionally and seek to develop your own professional development

Assessment gateway

Your employer will make the decision as to when you are ready to undertake the end point assessment.  In order to be put forward for end point assessment, you will need to have achieved the key requirements of your apprenticeship. 

End point assessment

Within 3 months of passing the gateway, the End point assessment is undertaken by an independent assessment organisation chosen by your employer and comprises of a situational judgement test and a professional discussion.   In order to complete and achieve your apprenticeship, you will need to pass both components.

Next Steps

Find out more about the programme please feel free to contact us via:

Tel: 0208 6077850 or


Online Enquiry form: Click here

Please click the image below to download the apprenticeship outline that details what you will need to achieve, to complete this apprenticeship.