Understanding Quality Management in Facilities Management

Course Overview
In Facilities Management (FM), delivering quality service is not merely a goal—it's a commitment. Ensuring consistent high-quality service requires a deep understanding of the standards, tools, and processes that drive excellence. This course provides a comprehensive exploration into quality management within the FM sector, emphasising recognised accreditations and the tangible benefits of quality assurance.

Key Learning Outcomes
By the end of this course, participants will be able to:

  1. Principles of Quality Management: Comprehend the fundamentals of quality management and apply them proficiently in the FM realm.
  2. Standards & Accreditation: Familiarise with the leading quality standards and accreditation schemes that set the benchmarks in FM.
  3. Implementing Quality Standards: Learn the practical steps and methodologies to effectively implement a recognised quality standard in your operations.
  4. Continuous Improvement: Dive into the essential concepts that promote perpetual growth, ensuring services evolve and adapt to consistently meet top-quality benchmarks.

Who Should Attend?

This course is meticulously crafted for:

  • Beginners: Those who are embarking on their journey in FM and wish to understand the quality standards that shape the industry.
  • Seasoned Professionals: FM practitioners keen on enhancing their knowledge of quality protocols and accreditation.
  • Specialists: Experts focusing on a particular facet of FM, aiming to understand how quality standards influence their domain.
  • Career Seekers: Individuals aiming for advanced roles that mandate a nuanced understanding of quality in FM.
  • FM Veterans: Established professionals looking to update their knowledge or seeking a comprehensive refresher.

Delivery Mode

In alignment with modern learning needs, we primarily offer this course online, leveraging the collaborative features of MS Teams and the VLE (Padlet). Traditional face-to-face workshops are considered only when they're essential to the learning experience.

Preparation Recommendations

For optimal engagement and understanding, we advise participants to delve into the materials available on our Padlet page. For an extensive perspective, the 'Jane Wiggins’ FM Desk Reference' is an invaluable resource.

Course Schedule

  • Duration: An engaging single session.
  • Timing: From 10:30 am to 3:00 pm, structured for a fulfilling learning experience without draining the participants.

Elevate Your FM Quality Standards

Are you prepared to set new benchmarks in Facilities Management quality? Reach out and let's set the gold standard together!  To find out more or book onto the course contact us via: