Mastering Customer and Stakeholder Relations in Facilities Management

Dynamic Training presents a transformative course designed to empower facilities management professionals in cultivating effective customer and stakeholder relationships. The "Facilities Management – Customer and Stakeholder Relations in FM" program provides a comprehensive overview of strategies to enhance relationships and elevate the quality of FM provision.

Course Overview
Our course delves into the intricacies of customer and stakeholder relationships in the realm of facilities management. Participants will gain insights into identifying and engaging with clients, users, and stakeholders, as well as honing communication channels and methods to ensure customer satisfaction.

Course Content - What Will You Learn?
Throughout this empowering course, participants will acquire expertise in the following outcomes:

• Facilities Supplies and Services: Understand the crucial connection between facilities supplies and services in building effective relationships.
• Stakeholder Identification: Identify and engage with clients, users, and various stakeholders in facilities management.
• Effective Communication: Explore communication channels and methods to ensure clear and efficient information flow.
• Problem Solving Techniques: Enhance customer satisfaction by applying problem-solving techniques.
• Communication Planning: Develop a comprehensive communication plan to foster positive relations.

Who Can Benefit
This course caters to a diverse range of individuals seeking to enhance their facilities management expertise, including:

• Newcomers to the Industry
• Experienced Practitioners
• Niche Practitioners
• Those Seeking Career Development/Advancement
• Individuals Seeking a Refresher

Course Details:

• Duration: Single session (10:30 AM - 3:00 PM)

• Mode of Delivery: Online learning via MS Teams or Zoom and the Virtual Learning Environment (VLE) Padlet.

• Pre-requisites: Recommended reading via Padlet page or the Jane Wiggins' FM Desk Reference

To Enrol or Learn More
Elevate your facilities management skills and excel in customer and stakeholder relations. Connect with us today to embark on a journey of growth, excellence, and enhanced FM provision.

Call: 0208 607 7850
Email: hello@dynamictraining.org.uk
Online Enquiry Form: Click here

Join Dynamic Training and prepare to transform your facilities management approach through effective customer and stakeholder relationships. Your pathway to elevating FM quality and success begins here.