Senior Healthcare Support Workers help registered practitioners deliver healthcare services in a range of settings such as; hospital, community, birth centre, someone’s home, operating theatre, care home, assessment centre, hospice, school, prison, GP surgery, charity or voluntary organisation.  There are a number of roles available for senior healthcare support workers.

Mental health support workers support individuals with mental ill health. You work as part of a multi-disciplinary team offering a range of mental health services. You will support individuals and their families, at different stages of their illness or recovery. Usually you will have to work closely with carers and with other organisations eg housing or social care.


After a period of working and gaining experience, you may be able to work towards an Assistant Practitioner post or apply to university to become a registered healthcare practitioner

Entry requirements

Often when recruiting, employers select apprentices with prior experience as a support worker

Programme qualification and requirements

You will be required:

  • To meet the 15 standards as set out in the Care Certificate.
  • Achieve Level 3 Diploma in Healthcare Support
  • Have or Achieve level 2 English and maths
  • Complete a learning journal

Programme details

You will be allocated a Skills & Development Coach who will support and guide you for the duration of your apprenticeship. The apprenticeship programme will be delivered as blended learning. Blended learning is a combination of both online and face to face delivery. You will need to have good internet access and a suitable device such as a smart phone, laptop, or tablet to work on. Microsoft Teams is used for coaching sessions and ZOOM is currently used for taught sessions. Please discuss accessibility with your employer as these applications are required, in order for you to complete your training.

It takes a maximum of 24 months including 3 months End Point Assessment to complete this apprenticeship during which you will participate in training, development and on-going review activities. These include:

  • Induction which is specific to your workplace and at a minimum meets the 15 standards required by the Care Quality Commission (as set out in the Care Certificate)
  • Study days and training courses
  • Mentoring/buddy support
  • Completion of workbooks or a portfolio through which you gather evidence of their progress
  • Structured one to one reviews of your progress with your employer and/or Dynamic Training

Dynamic Training will support you to complete the Level 3 Diploma in Healthcare Support (mental hrealth support pathway) during the on-programme phase of your apprenticeship.

Your apprenticeship will cover values and behaviours and provide knowledge and core skills for:

  • Health and well being
  • Duty of care, candour, safeguarding, equality and diversity
  • Person centred care, treatment and support
  • Communication
  • Personal, people and quality improvement
  • Health, safety and security
  • Assist with delegated clinical tasks and therapeutic interventions
  • Support individuals
  • Risk assessment and risk management

Assessment gateway

Your employer will make the decision as to when you are ready to undertake the end point assessment. In order to be put forward for end point assessment, you will need to have achieved the key requirements and qualification of your apprenticeship.

End point assessment

The end point assessment is undertaken by an independent assessment organisation chosen by your employer and comprises of a multiple choice and short answer test, an observation of practice and a learning journal review with interview. You will need to pass all three components to achieve and complete your apprenticeship.

Next Steps

Find out more about the programme please feel free to contact us via:

Tel: 0208 6077850 or


Online Enquiry form: Click here

Please click the image below to download the apprenticeship outline that details what you will need to achieve to complete this apprenticeship.

Please click the image below to download the programme overview which provides details of the Dynamic Training teaching sessions that you will need to attend during the apprenticeship programme.