Administration Assistant Level 2 Apprenticeship

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Build the knowledge, skills and confidence needed to provide effective administrative support across a range of organisations and sectors. This apprenticeship develops essential business, communication and digital skills, helping learners become organised, professional and valued members of their team.

Why Choose This Apprenticeship?

Administration Assistants play a crucial role in supporting the day-to-day operation of organisations. They help manage information, communicate with customers and colleagues, maintain records, coordinate activities and ensure administrative processes run efficiently.

This apprenticeship combines practical workplace experience with structured learning, enabling learners to develop highly transferable skills that can be applied across public, private and voluntary sector organisations.

It has been specifically introduced to support young people into meaningful employment, providing an accessible route into administration, business support and professional office-based careers.

Programme Cost: £315 + VAT

(Group Costs Available On Request)

Funding: Employers may have access to LDSS funding (see below)

Academic Level: Level 2

Mode of Delivery: Online workshops (MS Teams), guided self-study, e-learning resources, tutorials, and e-portfolio

Course Length: 6 Months

Programme Overview

A dedicated entry route into employment for young people aged 16–24, designed to build confidence, workplace skills and long-term career opportunities.

Delivered Through:

Interactive workshops
Workplace-based learning
One-to-one coaching
Portfolio development
Formal progress reviews
Independent learning activities
Workplace projects and practical activities

Learners develop their knowledge, skills and behaviours through real workplace activities, enabling them to demonstrate competence in an administrative role.

Key Benefits

Gain a nationally recognised Level 2 qualification
Build strong communication and organisational skills
Develop confidence using workplace systems and technology
Learn professional administrative practices
Improve planning, prioritisation and time management skills
Develop customer service and information management skills
Receive personalised coaching and support
Apply learning directly within the workplace

Designed For Young People Starting Their Career

The Administration Assistant Level 2 Apprenticeship has been developed specifically to support young people aged 16–24 to enter the world of work and build a successful career. The apprenticeship was introduced in response to employer demand for a high-quality entry route into administration and business support roles across all sectors.

Whether you are leaving school, college, returning to learning or taking your first steps into employment, this programme provides the opportunity to gain valuable workplace experience whilst developing professional skills and earning a salary.

Who Is The Programme For?

This apprenticeship is specifically available to young people aged 16–24.

It is ideal for:

School leavers
College leavers
Young people entering their first professional role
Individuals looking to start a career in administration
Young people seeking practical workplace experience alongside structured learning.

Typical Job Roles

Administration Assistant
Office Assistant
Reception Administrator
Clerical Assistant
Business Support Assistant
Records Assistant
Office Junior

Through This Apprenticeship You Will:

Develop workplace confidence
Gain practical administration skills
Learn how organisations operate
Build communication and customer service skills
Develop digital and technology skills
Gain a nationally recognised qualification
Create a pathway into further apprenticeships and career progression

What You'll Learn

The programme develops knowledge and skills in:

Organisational structures and business functions
The role of an Administration Assistant
Information management and GDPR
Data protection and confidentiality
Administrative processes
Planning and prioritisation
Professional communication
Customer service
Compliance and workplace procedures
Risk awareness and security
Quality and continuous improvement
Professional behaviours
Equality, diversity and inclusion
Digital skills and workplace technology

Workplace Development

Learners will develop skills in:

Managing and maintaining records
Supporting meetings and administrative activities
Diary and calendar management
Handling information securely
Communicating with colleagues and customers
Using workplace software and systems
Organising workloads effectively
Supporting business operations

Off-the-Job Learning

Learners complete 278 hours of Off-the-Job Learning during paid working hours throughout the apprenticeship. This supports development of the knowledge, skills and behaviours required by the apprenticeship standard.

Examples include:

Core Learning

Interactive workshops
Independent research
Reflective practice
Portfolio development
Professional discussions

Workplace Learning

Shadowing colleagues
Team meetings
Administrative projects
Customer service activities
Cross-departmental learning

Professional Development

Personal development planning
Feedback and coaching activities
Communication development
Time management activities
Professional skills reviews

Digital Skills Development

Microsoft Office applications
Email management
Digital communication tools
Document management
Workplace systems and software

Learner Support

At Dynamic Training, learner support is at the heart of everything we do.

Throughout the programme learners receive:

Dedicated Skills and Development Coach
Regular one-to-one coaching sessions
Formal progress reviews
Functional Skills support where required
Additional Learning Support if needed
Access to digital systems
Career Information, Advice and Guidance
Portfolio and assessment support

Assessment

The programme is assessed through a range of workplace and portfolio-based activities designed to demonstrate occupational competence.

Assessment methods may include:

Knowledge workbooks
Practical workplace evidence
Professional discussions
Reflective accounts
Witness testimonies
Supervisor feedback
Portfolio review

Successful learners achieve the nationally recognised Administration Assistant Level 2 Apprenticeship Standard.

Progression Opportunities

Successful completion of this apprenticeship can support progression into:

Business Administrator Level 3 Apprenticeship
Customer Service Specialist Level 3 Apprenticeship
Office Administrator roles
Executive or Personal Assistant pathways
Team Leader and Supervisor programmes
Specialist administration positions
Wider business support and operational roles.

Lunch & Connect

Our Lunch and Connect session helps learners, parents and employers understand the apprenticeship journey and what to expect throughout the programme.

The session covers:

Programme structure
Roles and responsibilities
Off-the-job learning requirements
learning resources
Progress review process
Workplace support expectations
Career progression opportunities
Questions and answers

This helps learners and employers begin the programme with confidence and a clear understanding of how to achieve success.

Our Lunch & Connect Sessions

Enquire About This Apprenticeship

Whether you are an employer looking to create opportunities for young people entering the workforce or a young person looking to start a rewarding career in administration, our team is here to help.

Speak to our apprenticeship team today to find out how the Administration Assistant Level 2 Apprenticeship can support career development, workforce growth and long-term progression opportunities.