Customer Charter

Our customer charter sets out what customers should expect from Dynamic Training.

We passionately believe in delivering quality training to all. We foster a culture that creates an environment of respect, openness and inclusion. Our aim is to ensure everyone is successful at a pace appropriate to their ability and development and has the chance to fulfill their potential.

Our Guiding Principles

• We act with uncompromising integrity and honesty, valuing customer service and professionalism highly
• We operate without discrimination and promote diversity and inclusion.
• We are an open and transparent organisation, promoting transparency across all channels
• We provide impartial information, advice and guidance to support progression
• We are accountable for all that we do, it is what our customers expect and deserve
• We foster partnership working, in order to deliver and develop our services to meet the needs of our customers

Standards of Service

• We believe in effective and timely communication with all
• We respond to all requests and messages within 72 hours of receipt
• We continually review and improve our communication, service and delivery to provide the highest standard of customer service at all times
• We actively seek and act on feedback and suggestions from staff, partners and learners to enhance our standard of service

Wellbeing and Safeguarding

• We promote a welcoming and safe environment for all to work and learn in
• We promote British Values
• We ensure all information is securely held and not be passed on without prior consent in line with current Data Protection legislation and good practice
• We ensure all members of staff are trained in Safeguarding and the government Prevent strategy

Quality Assurance

• We aim to continuously improve our services to ensure our customers receive the service they deserve
• We ensure every individual receives quality time with their assessor/tutor
• We keep up to date records of progress and communications to ensure development is on track
• We provide qualified staff and ensure wrap around support is available to every individual
• We respect the diversity of our students and deliver our services with integrity, impartiality and confidentality
• We provide quality training to ensure a high standard of service and to uphold our reputation

Download a pdf version of our Customer Charter by clicking the image below

If you think we have fallen short at any time, we want to know - you can be sure we will always listen and work to put it right