Customer Charter

Our customer charter sets out what customers should expect from Dynamic Training.

Dynamic is passionate about nurturing talent through quality education and enablement within a diverse, inclusive yet creative culture, to help realise aspirations and broaden horizons

Our Guiding Principles

  • We act with uncompromising integrity and honesty, valuing customer service and professionalism with high regard
  • We operate without discrimination and promote diversity and inclusion.
  • We are an open and transparent organisation, promoting transparency across all channels
  • We provide impartial information, advice and guidance to support progression
  • We are accountable for all that we do, it is what our customers expect and deserve
  • We foster partnership working, in order to deliver and develop our services to meet the needs of our customers

Standards of Service

  • We believe in effective and timely communication with all
  • We respond to all requests and messages within 72 hours of receipt
  • We continually review and improve our communication, service and delivery to provide the highest standard of customer service at all times
  • We actively seek and act on feedback and suggestions from staff, partners and learners to enhance our standard of service

Wellbeing and Safeguarding

  • We promote a welcoming and safe environment for all to work and learn in
  • We promote British Values
  • We ensure all information is securely held and not be passed on without prior consent in line with current Data Protection legislation and good practice
  • We ensure all members of staff are trained in Safeguarding and Prevent

Quality Assurance

  • We aim to continuously improve our services to ensure our customers receive the service they deserve
  • We ensure every individual receives quality time with their assessor/tutor
  • We keep up to date records of progress and communications to ensure development is on track
  • We provide qualified staff and ensure wrap around support is available to every individual
  • We respect the diversity of our students and deliver our services with integrity, impartiality and confidentiality
  • We provide quality training to ensure a high standard of service and to uphold our reputation

Download a pdf version of our Customer Charter by clicking the image below

Dynamic customer charter outlining the standards we intend to uphold

If you think we have fallen short at any time, we want to know - you can be sure we will always listen and work to put it right