Your Apprenticeship Journey

Starting an apprenticeship is an exciting and challenging undertaking. We have summarised some of the main aspects of your apprenticeship journey below.

Information, advice and guidance

Prior to completing the application process, you will be directed to an information, advice and guidance video to watch and to read through the apprenticeship programme overview to help you make an informed choice as to whether an apprenticeship is right for you. You will also be asked to complete some basic eligibility questions.

Skills scan

As you need to show that you require significant learning to complete an apprenticeship, you will be asked to complete a skills scan which will be sent to your line manager for approval/comment. Should you score over 65% on your skills scan you will need to contact our team to discuss. If you score is below 65%, you will be invited to book your initial assessment session.

Initial assessments (2.5 hours)

Everyone wishing to complete an apprenticeship will need to complete Initial assessments for English and maths. This applies to individuals who have already gained qualifications in English and maths. The assessments show us the level you are currently working at and the areas in which you need more support. In some cases, the level may be too low to complete the apprenticeship.

Your apprenticeship application

After the initial assessments have been completed you will be asked to complete the application process. The application is comprehensive and needs to be fully completed, in order for your application to progress. Once completed, our compliance team will check it is all in order.

You will be required to provide evidence of any previous academic achievements (qualification certificates) that help determine whether you are exempt from the Functional Skills requirement of an apprenticeship. Additionally, learners need to provide evidence of their right to reside in the UK (i.e. birth certificate, passport etc.). Learners will then be invited to an induction; these are also rolling throughout the months to enable flexibility.

Induction (3.5 hours)

You will receive an in-depth induction onto your apprenticeship, which will provide you with all the information that you need in order to commence your programme. The objective of your induction is to:
Understand the Apprenticeship Standard
Identify how to manage study time and skills
How to develop maths, English and prepare you for speaking and listening
Explain the apprentice role and responsibilities in Safeguarding, Prevent and British Values
Cognassist diagnostic
Individual training plan

Skills & Development Coach

Within two weeks of your induction, your Skills and Development Coach will meet with you and your line manager remotely to confirm any recognition of prior learning and to plan your off-the-job activity. Your Skills and Development Coach will support and guide you for the duration of your apprenticeship. 

On programme

During the on programme phase of your apprenticeship, you will achieve your off the job training, study for your qualification and achieve your English, maths (and in some cases ICT) Functional Skills qualifications. This will involve regular meetings with your Skills and Development Coach who will plan to stretch and challenge your learning. You will also be learning and developing new skills/competencies and knowledge in the workplace.

Training and development is delivered virtually through live remote sessions, typically monthly. Observations of competence maybe planned and carried out by the Skills and Development Coach in the workplace. You must attend online sessions 10 minutes early in case of technical difficulties. We commence the session promptly and will only admit individuals up to 10 minutes after the session has started, if you have informed the tutor of running late. Please note if you are late and have technical difficulties, we will not be able to support you as it will disrupt your colleagues who have arrived on time.

A sequence of taught sessions specific to your apprenticeship standard will be provided to you at the start of your programme which you will need to attend.

You will be given submission deadlines for assessments and will be expected to submit work that has been set by your Skills and Development Coach, providing evidence of competence and knowledge via your OneFile eportfolio. As an apprentice, you must show progress throughout your programme by evidencing progress of your skills, knowledge and behaviours every four weeks as a minimum.

You will also need to achieve 20% activity on our Skills Builder (Functional Skills) e-learning platform every month in order to achieve your Functional Skills within the first six months of your apprenticeship (if Functional Skills are a requirement).

Assessment Gateway

Upon completion of your apprenticeship programme, you will go through gateway. This is a 3 way meeting with you, your line manager, and Skills and Development Coach, confirming the mandatory aspects of the apprenticeship is completed and you are ready to undertake the end point assessment phase of the apprenticeship with the independent End Point Assessment Organisation.

End Point Assessment

The End Point Assessment will occur 8 - 12 weeks following assessment gateway and will incorporate different assessment components such as, interview, observation, presentation, multiple choice questions, scenario based questions. The assessment components will vary, depending on the apprenticeship you are undertaking. The independent assessor will determine your overall grade. Subject to achievement, you will be graded pass, merit or distinction.


On successful completion of the end point assessment, you will receive certification of your achievement. Certification takes around 12 weeks.


Next Steps

Find out more about the programme please feel free to contact us via:

Tel: 0208 6077850 or


Online Enquiry form: Click here

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