The apprenticeship comprises of:

  • Level 3 Diploma in Healthcare Support Services
  • Level 3 Award in employment & personal learning skills in Health
  • Functional skills Maths (Level 2) (* exempt if GCSE grades A - C previously achieved)
  • Functional skills English (Level 2) (* exempt if GCSE grades A - C previously achieved)

About this role:

Support workers tend to have delegated responsibility for a range of tasks which enables the health professionals (eg nurses, doctors, allied health professionals) and the wider healthcare team to fulfil their own roles more effectively.Healthcare support services play a vital part in the smooth running of healthcare services. Individuals undertaking this framework may have a wide range of job roles eg porter, housekeeper/housekeeping assistant, catering manager /assistant, medical records supervisor/clerk, estate manager/worker,etc (this list is not exhaustive). These are rewarding support roles with a direct impact on patient experience. They also of fer anideal entry route to a wide range of NHS careers.

Entry requirements

There are no specific qualifications required for entry to this apprenticeship framework.

Initial assessment

Initial assessment must be used to ensure that applicants have a fair opportunity to demonstrate their ability. Learning programmes can then be tailored to meet a range of abilities and to recognise prior knowledge and experience.


Apprenticeships are a mixture of skills assessment and the delivery of new skills and knowledge. Assessment is done at the workplace whilst the apprentice performs their job using a range ofmethods which include portfolio building, professional discussion and direct observations by an assessor.


Learners may progress from this pathway onto further qualifications specific to their work context. A wide range of qualifications are available for use within the health sector. These may include further apprenticeships (eg advanced apprenticeship in health (healthcare support services), qualifications or other work-related education and training to support continuing professional development. Many healthcare support apprentices complete their apprenticeships and continue to work as healthcare support workers in roles relating to the units they have selected within their competence qualification (eg domestic assistant, porter, catering assistant, etc).


 Please click the image above to download the Healthcare support services L3 apprenticeship programme outline