Specific job roles at this level may include: Facilities Manager; Facilities Management (FM) Operations Manager; Estates Manager; FM Contract Manager.
As a Facilities Manager, you are responsible for the safe, secure and comfortable day-today working environment for properties, assets (e.g. equipment) and services that must be fully compliant with health and safety and other legislation.
You will work in the private, public or third sector, within all sizes of organisation and are accountable for the management of the delivery of all facilities management services, ensuring that levels of performance delivered exceed customer expectation.
Although entry requirements are set by individual employers, typically an apprentice will have either a level 3 qualification or A levels or relevant experience
Manage property and fixed assets and implement building maintenance plans (monitor and control premises; optimize the use of space; evaluate the effectiveness of the implementation of a property management plan).
Ensure the delivery of FM service provision to required standards and identify opportunities for improvement (identify requirements; identify opportunities for improvements; identify and rectify FM service delivery problems).
Meet FM compliance, risk and business continuity requirements (analyse the extent to which compliance, Corporate Social Responsibility (CSR) & sustainability requirements are met; carry out risk assessments; develop a Business Continuity Plan (BCP).
Use FM management systems to monitor, report and act on the performance and efficiency of properties, assets and services against FM Key Performance Indicators (KPIs) (collate data; analyse statistics; maintain data security).
Develop and implement delivery plans for the management of FM properties, assets and services and manage change (carry out activities ethically and sustainably; identify operational impact of change; develop plans to mitigate negative impacts; manage expectations).
Establish and manage day-to-day relationships with clients and other stakeholders to agreed quality standards (develop and implement FM quality management operational plans; use appropriate stakeholder management methods; recommend improvements to the quality of FM service provision).
Motivate, manage and develop FM teams to deliver operational objectives (deploy assets; assess and plan for individuals’ development needs; comply with Human Resources (HR) requirements.
Manage FM finances and procure FM goods and services, ensuring they are delivered within agreed budgets and make recommendations for innovation (analyse financial information; develop operational plan and budget; manage budget variances; analyse the effectiveness of procurement practices).
Implications of property ownership. Establishment & management of registers for property & fixed assets. Principles
of building design; the features of building, fabric, structures and components and their implications for maintenance. Relocation requirements & factors involved. Layout, flow management & space planning techniques; accessibility & inclusion.
Principles of contract management. Problem solving techniques, prevention measures, corrective actions. Management of sub-contractors (management systems for contractors & specialists, e.g. security & access, performance management, H&S briefings.
Regulatory frameworks, health and safety, client requirements, statutory legislation and FM industry best practice; sustainability and corporate responsibility. The impact of FM on the environment. Principles of risk management; business continuity planning.
FM data capture, analysis & management techniques; types, capabilities and limitations of FM IT systems e.g. of building management services; requirements of ISO 41001 (international FM standard).
FM organizational and service requirements, targets & objectives. Change management techniques (e.g. agile v waterfall; developing work processes, procedures, systems, structures & roles). Principles of project management (tools & methods for planning, monitoring & managing an FM project; process-based methodologies; project stages).
Quality management in FM. Client objectives, requirements & value; Service Level. Agreements (SLAs). Survey & benchmarking techniques. Uses of customer feedback; principles of continuous improvement; influencing techniques.
Ways of recording and tracking human resources capabilities. The impact of change on people HR-related legislation affecting FM Capability building, HR tools and techniques.
Financial/budget/resource management & reporting systems and processes & techniques. Accountability within delegated financial authorities Organizational procurement policies and processes & client objectives and requirements.
Customer Focus - exceed customer expectations and add value.
Collaboration - work in partnership with others for the common good
Influencing - anticipating and responding to others’ needs and influencing them to enhance performance
Innovation & Quality - aim for a higher level of excellence
Ethics & Integrity - work for the greater good and not sacrifice high standards for immediate gain or personal benefit
Leading People - foster the growth of themselves and others, inspiring them to exceed their personal and professional goal
Systematic Approach - approach work in an orderly way
The apprenticeship programme will be delivered as blended learning. Blended learning is a combination of both online and face to face delivery. You will need to have good internet access and a suitable device such as a smart phone, laptop, or tablet to work on.
Microsoft Teams is used for coaching sessions and ZOOM is currently used for taught sessions. Please discuss accessibility with your employer as these applications are required, in order for you to complete your training.
You will participate in training, development and on-going review activities. These typically include:
You will be allocated a Skills & Development Coach who will support and guide you for the duration
of your apprenticeship.
At gateway your employer will make the decision that you are ready for end point assessment having achieved all the mandatory requirements and qualifications set within the standard.
Following successful completion of the Gateway, you will proceed to end point assessment (EPA). The EPA is undertaken by an independent assessment organisation chosen by your employer. EPA must be completed within 6 months of gateway.
The End Point assessment components are:
The independent assessor will determine the overall grade of the end point assessment of either fail, pass, merit or distinction
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