Occupation profile

Facilities Management impacts on the vast majority of individuals and organisations and adds value through a highly skilled workforce creating efficiencies in service delivery and implementation.

The Facilities Management Supervisor apprenticeship prepares you for managing a facilities management service, or a group of services, which can be labelled as ‘hard’ (estate/building management) or soft (catering/ cleaning/administration/security). You will be required to supervise others; to understand the contractual requirements and service delivery targets between your
employing organisation and the client/customer in order to achieve service targets. You will have to provide customer service skills and be proactive in finding solutions to problems.

Suggested sectors

Housing, Health, Social Care, Energy, Hospitality, Education, Commercial Properties, Leisure, Retail, Public & Private Sector.

As a Facilities Management Supervisor you are required to be:

Analytical: Systematic in your approach to understanding a problem
Customer Focused: Considerate of the needs of users and stakeholders
Collaborative: Able to work as part of a team and with a wide variety of stakeholders
An Effective communicator: Have the ability to build relationships based on common understanding
Flexible: Are capable of adapting to changing circumstances and expectations
Honest: Truthful in the dealings with stakeholders
Methodical: Detailed in the way you go about your work

Entry requirements

Entry requirements are set by individual employers

Programme mandatory qualifications & requirements

Apprenticeship Qualifications

  • Level 2 English Functional Skills (if not held)
  • Level 2 maths Functional Skills (if not held)

Apprenticeship Requirements

  • Completion of 20% off the job training
  • Achievement of the Skills, Knowledge & Behaviours set within the standard and consistently working at or above the level required of a Facilities Management Supervisor
  • Collation of a portfolio of evidence
  • Completion of a reflective log

Programme details

The apprenticeship programme will be delivered as blended learning. Blended learning is a combination of both online and
face to face delivery. You will need to have good internet access and a suitable device such as a smart phone, laptop, or
tablet to work on. Microsoft Teams is used for coaching sessions and ZOOM is currently used for taught sessions. Please
discuss accessibility with your employer as these applications are required, in order for you to complete your training.

You will be allocated a Skills & Development Coach who will support and guide you for the duration of your
apprenticeship. During the apprenticeship you will participate in training, development and on-going review
activities. These typically include:

  • Induction which is specific to your workplace
  • Study days and training courses
  • Mentoring/buddy support
  • Completion of a portfolio through which you will gather evidence of your progress
  • Structured one to one reviews of your progress with your employer and/or Dynamic Training

Your programme will incorporate the skills, knowledge and behaviours requirements set within the standard.

  • Facilities Management within the context of the employing organisation
  • Management of Health and Safety
  • Developing relationships in the workplace
  • Develop and implement risk assessment plans
  • Organize and delegate day to day activities of staff
  • Monitor the costs of the facilities management service
  • Procure supplies for the facilities management service

Assessment gateway

At gateway your employer will make the decision that you are ready for end point assessment having achieved
all the mandatory requirements and qualifications set within the standard.

End point assessment

Following successful completion of the Gateway, you will proceed to end point assessment (EPA). The EPA is undertaken by an independent assessment organisation chosen by your employer. EPA must be completed within 3 months of gateway.

The End Point assessment components are:

  • Knowledge Test 
  • Competency based interview

The independent assessor will determine the overall grade of the end point assessment of either fail, pass,or distinction

To download a pdf version of this apprenticeship, please click the image below