Role Overview

Community Health and Wellbeing Workers work in partnership with individuals and their communities to identify and address health and wellbeing needs, improve health, prevent ill health and reduce inequalities.

To do this, Community Health and Wellbeing Workers:

  • Address the causes of poor health and wellbeing in the broadest sense (causes of the causes). They do this by taking an holistic ‘whole person’ approach regarding physical, mental, emotional and social health and wellbeing and resilience.
  • Work with individuals, groups and communities to identify what matters to them, building on their strengths to improve health and wellbeing.
  • Understand the local and accessible services and resources available, to which people in the community can be signposted to support their health and wellbeing needs.
  • Identify gaps in available services and resources preventing individuals and communities from achieving optimal health and wellbeing.
  • Build relationships with local organisations and groups.

This occupation is found in different organisations and is commissioned by a range of agencies, including local government, the NHS, and other funders such as voluntary, community and social enterprise (VCSE) organisations.

Typical job roles:

  • Care or Service Navigator
  • Community Connector
  • Community Health Champion
  • Health Trainer
  • Live Well Coach
  • Social Prescribing Link Worker

Programme qualifications

Apprentices without level 2 English and maths will need to achieve this level prior to taking the End Point Assessment


  • To meet the skills, knowledge and behaviour requirements of the apprenticeship standard and to be consistently working at or above the level required of a Community Health and Wellbeing Worker.
  • Complete off-the-job training.
    Collate a portfolio of evidence.

Occupational duties

On completion of the apprenticeship programme, you will have gained the necessary skills, knowledge and professional behaviours to enable you to fulfil the occupational duties of your role.

Duty 1 - Use preventative approaches to promote the health and wellbeing of individuals, groups and communities, addressing the wider determinants of health and causes of ill-health.

Duty 2 - Help communities to build local resilience and identify strengths, capacity and resources that support their health and wellbeing.

Duty 3 - Provide informed advice about local services and projects that support health and wellbeing.

Duty 4 - Manage referrals from a range of agencies, professionals and through self-referral.

Duty 5 - Apply behavioural science to help people find practical solutions for better health and wellbeing.

Duty 6 - Implement actions set out in strategies and policies that promote health and wellbeing at community level.

Duty 7 - Communicate public health messages and information to promote health and wellbeing at an individual, group and community level.

Duty 8 - Manage data and information and contribute to the evaluation of projects and services

Duty 9 - Operate within legal and ethical frameworks that relate to the promotion and protection of the public’s health and wellbeing.

Duty 10 - Take responsibility for personal and professional development in line with organisational protocol.

Programme delivery

You will be allocated a Skills & Development Coach who will support and guide you for the duration of your apprenticeship. Your apprenticeship programme will be delivered as blended learning. Blended learning is a combination of both online and face to face delivery. You will need to have good internet access and a suitable device such as a laptop or tablet to work on. Microsoft Teams is used for coaching sessions and ZOOM is currently used for taught sessions.  You will need to check with your employer that access to ZOOM and Microsoft Teams is available and permitted if using a work device to complete your training.

Assessment Gateway

Your employer will make the decision that you are ready to go forward to End Point Assessment when you have achieved the mandatory requirements of the apprenticeship programme and you are consistently working at or above the level of a Community Health and Wellbeing Worker.

The End Point Assessment (EPA) is undertaken by an Independent Assessment Organisation, chosen by your employer and within a three month timeframe of passing Gateway.

The End Point Assessment comprises of three assessments

  • Assessment method 1: Multiple choice test
  • Assessment method 2: Demonstration of practice
  • Assessment method 3: Professional discussion underpinned by a portfolio of evidence

The independent assessor will combine the grades of each assessment method to determine your overall EPA grade of Fail / Pass / Distinction.



To download a pdf version of this apprenticeship programme flyer and the programme overview, please click the images below.